Questions, answered.
Everything you need to know before booking.
Common questions.
How does booking work?
It's simple: tell us about your space, we send a flat quote with no hourly surprises, and a consistent team arrives on the schedule you agree to.
Are you insured and bonded?
Yes, we are fully insured and bonded.
Do I need to supply cleaning products or equipment?
No — we bring everything needed for the clean. If you'd like us to use products you already have on hand, just let us know.
Do I need to be home during the clean?
Not at all. Many clients provide access instructions and go about their day; we'll follow whatever arrangement is easiest for you.
What's your cancellation policy?
We ask for at least 24 hours' notice if you need to reschedule or cancel, so we can adjust the team's route for the day.
How much does house cleaning cost in Casa Grande, AZ?
We don't use a one-size-fits-all price list — every home is different. Instead, we provide a flat-rate quote based on your square footage, number of bedrooms and bathrooms, and the type of clean you need, so there are never hourly surprises. Request a free quote and we'll typically respond within one business day.
What areas does Horizon State Cleaning serve?
We provide residential and commercial cleaning in Casa Grande, Maricopa, Chandler, and Gilbert, Arizona. If you're just outside these areas, reach out anyway — we may still be able to help.
What's the difference between a standard clean and a deep clean?
A Standard Clean covers routine maintenance — kitchens, bathrooms, floors, dusting, and surfaces. A Deep Clean goes further, reaching baseboards, interior appliances, light fixtures, and detailed tile work. Most clients start with a Deep Clean, then move to recurring Standard Cleaning to maintain it.
Do you offer move-in or move-out cleaning?
Yes. Our Move-In / Move-Out Cleaning is a full, deposit-ready clean built for the empty-home moment between move-out and move-in, including inside all cabinets, closets, and appliances.
Do you clean offices, apartments, or commercial spaces?
Yes. Beyond residential homes, we offer Office Cleaning, Commercial Cleaning for retail and larger facilities, and Apartment Turnover Cleaning for property managers and landlords — including Certificate of Insurance (COI) and NET-15/NET-30 payment terms on request.
Is Horizon State Cleaning locally owned, insured, and bonded?
Yes. Horizon State Cleaning LLC is a locally owned, fully insured and bonded cleaning company based in Casa Grande, Arizona — not a national franchise.
Do you offer discounts for recurring cleaning service?
Yes. Weekly service saves approximately 30% compared to our monthly rate, and biweekly service saves approximately 15%. Recurring clients also get $25 off their first cleaning when they sign up.
What's included in every cleaning visit?
Every visit includes kitchen cleaning, bathroom cleaning, dusting, vacuuming, mopping, trash removal, surface wipe-down, and bedrooms and living areas. Deep cleans and move-in/move-out cleans add further detailed tasks on top of this.
For property managers
What paperwork do you provide for vendor setup?
We can provide a W-9, a copy of our business license, and a Certificate of Insurance (COI) on request. Tell us what your vendor onboarding requires and we'll send it over.
Do you invoice on net terms?
Yes. We offer NET-15 or NET-30 invoicing for property management accounts.
Can you handle a standing arrangement for multiple units?
Yes. For property managers with several units, we set up a standing arrangement so every unit is cleaned on a predictable timeline each time a lease turns over. You won't need to re-explain the scope each time.
Do you clean lobbies and common areas as well as unit turnovers?
Yes. We provide recurring lobby and common-area cleaning in addition to apartment turnovers.
Can you work with our vendor onboarding process?
Yes. Send us your requirements and we'll work with your process to get set up.
How do you schedule turnovers around our leasing deadlines?
We prioritize turnovers and schedule around your leasing timeline. Tell us your move-out date and your target move-in date, and we'll plan the clean to fit.
Veterans and active-duty
Do you offer a discount for veterans or active-duty military?
Yes. We offer 10% off every residential cleaning for veterans and active-duty military. Show a military ID or VA card when you book. It applies to residential cleaning only.